Let us Help you Elevate Every Encounter for Your customers

We are obsessed with helping our customers elevate encounters with their own customers. 

No other WFO software provider on the planet delivers the level of customer satisfaction that ZOOM does.

We help companies understand how customers feel when interacting with their brand, which is the quintessential component for the protection of revenue. Our software captures the sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.

To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

ZOOM has an 87 NPS Score for the trailing 365 days (as of 1 May 2018)!

In both 2018 & 2017, ZOOM won Stevie awards for excellence in customer satisfaction against thousands of companies worldwide. DMG, Gartner, CRM Magazine, TMC, and others have all recognized ZOOM for customer satisfaction.
18+ years in business
1,900+ customers
90+ countries with ZOOM implementations
350+ partners
ZOOM's Purpose: To create great customer experiences and serve the needs of others.

Recognition and Awards

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Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

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Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014,  in the Greater Magic Quadrant for Workforce Optimization.

ZOOM International is also one of 7 on the new Gartner WEM Magic Quadrant in 2018.

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ZOOM International is "One to Watch" for the third year running as a Best Workforce Optimization (WFO) software in the 2019 CRM Service Leaders Awards.

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About ZOOM

ZOOM guides contact centers toward increased revenue and decreased customer attrition by elevating every customer encounter. Our software captures customer sentiment, providing a true north to guide contact centers in the measurement of people, processes, technologies and assets.

To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

LEARN MORE ABOUT ZOOM

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

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© 2019 ZOOM International