ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study
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Customer Satisfaction Delivered

 

No other WFO software provider on the planet delivers the level of customer satisfaction that ZOOM does.

Since the beginning of 2016, ZOOM has consistently delivered an 80+ NPS™ score - a world-class customer satisfaction score in any industry, country, or type of business.

ZOOM has an 86 NPS Score for the trailing 365 days (as of 1 May 2018)!

In both 2018 & 2017, ZOOM won Stevie awards for excellence in customer satisfaction against thousands of companies worldwide. DMG, Gartner, CRM Magazine, TMC, and others have all recognized ZOOM for customer satisfaction.
18+ years in business
1,700+ customers
90+ countries with ZOOM implementations
350+ partners

Management Team

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ZOOM's Purpose: To create great customer experiences and serve the needs of others.

Recognition and Awards

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Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

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Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014 in the Greater Magic Quadrant for Workforce Optimization.

ZOOM International is also one of 7 on the new Gartner WEM Magic Quadrant in 2018.

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Product of the Year Award 2016
"ZOOM Workforce Optimization solution have proven deserving of the elite status."
Rich Tehrani, CEO, TMC

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About ZOOM

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 86+ average net promoter score from analysts, 2000+ customers and partners across 90+ countries.

ZOOM's software guides contact centers to improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk.

ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone.

Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

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© 2018 ZOOM International
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ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
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