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About Us

Customer Satisfaction Delivered

 

No other WFO software provider on the planet delivers the level of customer satisfaction that ZOOM does.

ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition.  Our software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets.

To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

ZOOM has an 86 NPS Score for the trailing 365 days (as of 1 May 2018)!

In both 2018 & 2017, ZOOM won Stevie awards for excellence in customer satisfaction against thousands of companies worldwide. DMG, Gartner, CRM Magazine, TMC, and others have all recognized ZOOM for customer satisfaction.

18+ years in business
1,700+ customers
90+ countries with ZOOM implementations
350+ partners

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ZOOM's Purpose: To create great customer experiences and serve the needs of others.

Recognition and Awards

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Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

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Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014 in the Greater Magic Quadrant for Workforce Optimization.

ZOOM International is also one of 7 on the new Gartner WEM Magic Quadrant in 2018.

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Product of the Year Award 2016
"ZOOM Workforce Optimization solution have proven deserving of the elite status."
Rich Tehrani, CEO, TMC

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