About Us

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About Us

Customer Satisfaction Delivered

 

No other WFO software provider on the planet delivers the level of customer satisfaction that ZOOM does.

Since the beginning of 2016, ZOOM has consistently delievered an 80+ NPS™ score - a world-class customer satisfaction score in any industry, country, or type of business.

ZOOM reached an 86 NPS in the first half of 2017.

In 2017, ZOOM won both a Stevie and a Golden Bridge award for excellence in customer satisfaction against thousands of companies worldwide. DMG, Gartner, CRM Magazine, TMC, and others have all recognized ZOOM for customer satisfaction.

17+ years in business
1,600+ customers
90+ countries with ZOOM implementations
300+ partners

Management Team

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ZOOM's Purpose: To create great customer experiences and serve the needs of others.

Recognition and Awards

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Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

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Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014 in the Greater Magic Quadrant for Workforce Optimization.

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Product of the Year Award 2016
"ZOOM Workforce Optimization solution have proven deserving of the elite status."
Rich Tehrani, CEO, TMC

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