About Us

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About Us

"They decided to do things differently"

"Very attentive and helpful."
"Awesome."
"Reliable. Knowledgeable."
"Always a pleasure to work with."
"Personal. Very attentive."

We learned very early on that if you want to be the best, you have to leave your customers fully satisfied. You have to work hard, go the extra distance, do things differently. And always, whatever you do, do it with pride and passion.

At ZOOM, we give contact centers of all sizes the tools to make better customer connections, but we can only do that if our own customer connections are the best they can be. That's why we've made it our mission to lead by example, and continually aim to improve our tools and set new challenges for ourselves.

17 years of contact center experience
1,500 customers
90 countries
16 localized languages
123 core employees
11 offices worldwide
3 major releases per year
81% Net Promoter Score in 2016

Management Team

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Join ZOOM, make a difference. Open positions

Recognition and Awards

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Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

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Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014 in the Greater Magic Quadrant for Workforce Optimization.

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Product of the Year Award 2016
"ZOOM Workforce Optimization solution have proven deserving of the elite status."
Rich Tehrani, CEO, TMC

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