ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study
Home

About Us

Browse case studies of ZOOM customers
Resell ZOOM in your region. Become ZOOM Partner today.
banner-subpage.jpg
Home

About Us

Customer Satisfaction Delivered

 

No other WFO software provider on the planet delivers the level of customer satisfaction that ZOOM does.

Since the beginning of 2016, ZOOM has consistently delievered an 80+ NPS™ score - a world-class customer satisfaction score in any industry, country, or type of business.

ZOOM reached an 86 NPS in the first half of 2017.

In 2017, ZOOM won both a Stevie and a Golden Bridge award for excellence in customer satisfaction against thousands of companies worldwide. DMG, Gartner, CRM Magazine, TMC, and others have all recognized ZOOM for customer satisfaction.
17+ years in business
1,600+ customers
90+ countries with ZOOM implementations
300+ partners

Management Team

Profile Name http://cdn2.hubspot.net/hub/53/file-743399691-svg/assets/hubspot.com/shared/linkedin-icon-10.svg Connect

Profile Name

Profile Position
Profile Name http://cdn2.hubspot.net/hub/53/file-743399691-svg/assets/hubspot.com/shared/linkedin-icon-10.svg Connect

Profile Name

Profile Position
Profile Name http://cdn2.hubspot.net/hub/53/file-743399691-svg/assets/hubspot.com/shared/linkedin-icon-10.svg Connect

Profile Name

Profile Position
ZOOM's Purpose: To create great customer experiences and serve the needs of others.

Recognition and Awards

award-dmg.jpg

Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

Read
award-dmg.jpg

Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014 in the Greater Magic Quadrant for Workforce Optimization.

Customer-POTY-16.jpg

Product of the Year Award 2016
"ZOOM Workforce Optimization solution have proven deserving of the elite status."
Rich Tehrani, CEO, TMC

Talk to us !

About ZOOM

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 82%+ net promoter score from analysts, 1500+ customers, and 300+ partners across 90+ countries.

ZOOM's software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk.

ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest companies—Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone.

Learn more about ZOOM »

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

Keep yourself up to date

Read the latest news from the world of customer service.

Let's partner up!

Resell ZOOM in your region. 

Continue to: Solutions

ZOOM Workforce Optimization Solution meets your compliance and liability requirments, and helps you achieve the highest level of costumer satisfaction possible.
© 2018 ZOOM International
Continue to Solutions
ZOOM Workforce Optimization Solution meets your compliance and liability requirements, and helps you achieve the highest level of customer satisfaction possible.
http://www.zoomint.com/solutions/call-recording
footer-container-bottom.jpg