Let us Help you Elevate Every Encounter for Your customers

We are obsessed with helping our customers elevate encounters with their own customers. 

Our commitment to simplicity, speed to insights and service stand apart from all other WFO companies. 

ZOOM guides contact centers towards elevating every customer encounter. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.

No other WEM software provides a full 360 degree view of omni-channel interactions, survey results, customer sentiment and quality reviews in a single place the way ZOOM does.

We serve over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

ZOOM has one several Stevie awards for excellence in customer satisfaction against thousands of companies worldwide. DMG, Gartner, CRM Magazine, TMC, and others have all recognized ZOOM for customer satisfaction and innovation in the WFO space. 

19+ years in business
1,900+ customers
90+ countries with ZOOM implementations
350+ partners
ZOOM's Purpose: To create great customer experiences and serve the needs of others.

Recognition and Awards

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Gartner recognized ZOOM International as an insightful emerging vendor in 2012, 2013, 2014,  in the Greater Magic Quadrant for Workforce Optimization.

ZOOM International is also one of 7 on the new Gartner WEM Magic Quadrant in 2018 & 2019.

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ZOOM International is "One to Watch" for the third year running as a Best Workforce Optimization (WFO) software in the 2019 CRM Service Leaders Awards.

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ZOOM International named the winner of a 2019 silver Stevie® Award in the New Products & Services category. 
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ZOOM International named the winner of a 2019 Bronze Stevie® Award in the  Company of the Year  - Computer Software - Medium category.
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ZOOM International Executive VP of Sales, Chase Tarkenton named the winner of a 2019 Bronze Stevie® Award in the  Achievement in Management - Computer Software - up to 500 employees category.

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Recognized in reports for 2012, 2013 and 2014 in the Workforce Optimization Market and Product Report by DMG Consulting, LLC.

In December 2014, DMG ranked ZOOM International #1 WFO vendor in Customer Satisfaction.

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