ELEVEO IS OWNED & OPERATED BY ZOOM INTERNATIONAL

Our product delivery and development teams work with new cloud native tech, modern architecture patterns like micro-services, following proven development processes like agile, dev-ops and test automation

We offer excellent benefits, a high paced high tech culture where brilliant minds can build and deliver quality features and products to our customers. We work hard, play hard and we deliver together as a team.

Apply now to help us deliver exceptional software to our customers and take the next step in your career.

VIEW JOB OPENINGS

 
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Newest platforms
Utilizing open source cloud native tech, patterns and processes like agile and dev ops.
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Flexible working hours
Offering flexible working hours for people who finish their work on time.
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Work from home
Connectivity and portability for remote work when needed.
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Neighborhood
Our locations are near historic landmarks, close to transportation, restaurants and pubs. 
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Beverages and snacks
Free coffee, snacks and other beverages for our employees.
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Benefits
Competitive regional benefits packages.
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Teambuildings
Multiple scheduled team outings and team building activities every year. 
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Relax
Designated areas for relaxation in each of our offices. 
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Hackathons
ZOOM schedules regular hackathons to encourage innovation and learning among teams.
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Business phone and notebook
Providing technology, software and tools to do your job well.

Open positions

Infrastructure Engineer

Our product suite is installed on more than 1000 client locations. We are upgrading our underlying architecture to use a cloud-native microservice based architecture inspired by such giants as Netflix and Spotify. This new cloud-native architecture will be applied for all our customers, existing ones in on-premise environments and new potential ones in cloud environment

Required experience

  • Knowledge of at least one scripting language, e.g. Bash
  • Knowledge of at least one object oriented language, e.g. Python
  • Experience with Linux system administration and troubleshooting
  • IaaC e.g. Terraform
  • Cloud solutions (on or some of: AWS, GCE, Azure),
  • Experience with containers (Docker),
  • GIT on administrator level,
  • Atlassian stack (Bamboo, BitBucket, Jira),
  • Experience with CI/CD,
  • Monitoring solutions (at least some of: Prometheus, Grafana, Zabbix, Nagios, Telegraf, InfluxDB)

Nice to have experience

  • Python, Bash, Perl
  • Microservices, Kubernetes, AWS, Docker
  • PostgreSQL
  • Prometheus, Grafana
  • Git, Maven, Gradle

Work-life balance

  • On-call support is handled by a dedicated department
  • Home-office is approved at the team level only
  • Hackathons during the work week

Agile development

  • Kanban with bi-weekly internal customer reviews
  • Story mapping, grooming, planning, and daily standups
  • A single backlog with clearly defined priorities, T-shirt size estimates
  • Our teams: 2-4 Devs, 1-2 QA, Product Owner, Technical Writer

Development process

  • Custom Git flow, feature branches, pull-request reviews, automated builds
  • QA write automated tests and they are executed by continuous integration
  • Lab environments, e.g., for performance tests

Open culture

  • Management respects estimates and technical decisions made by Engineering
  • Anyone can propose major architectural changes, approved by Tech Leads
  • Each team is free to decide on how to implement a feature

Future plans

Currently, our company is moving our on-prem solution to the Cloud. To do this we are starting with changes to the microservices design. Even though we have a clear vision of how our architecture should look like, we are open to change - this means we listen to new ideas and then take them in mind as we move forward (only engineers make technical decisions, managers support them).

Who is ZOOM

ZOOM International a.s. provides interaction recording and quality management solutions for contact centers and unified communications environments. It offers ZOOM Quality Management Suite, which provides a tool set, such as multichannel interaction and call recording, agent screen capture, quality and performance management, live monitoring, speech analytics, and workforce management integration solutions for contact centers; and ZOOM Performance Analytics, a cloud-based reporting and analytics to increase agent performance, improve efficiency, and build customer loyalty. The company was founded in 1999 and is based in Prague, Czech Republic with additional offices in Europe, North America, the Russian Federation, and the Middle East.

Company achievements

ZOOM International​is one of 7 on the Gartner WEM Magic Quadrant!

ZOOM International​is Cisco Solution+ Partner

More than 1700 customers in more than 90 countries

ZOOM has an 88 NPS Score for the trailing 365 days (as of 1 May 2018)

In 2017, ZOOM won both a Stevie and a Golden Bridge award for excellence in customer satisfaction against thousands of companies worldwide

Apply Now

About team

SSO (Single Sign On) team is part of the Eleveo platform which provides centralized user management, authentication, and authorization of users across all applications in order to provide unified user experience and integration with Eleveo application suite. We develop custom solution in combination with open source technologies to provide necessary API for internal and external use, which also includes integration with 3rd party data providers and Cisco Contact Center platforms.

What will you do

Verify the quality and performance of the products in addition to troubleshooting/rectifying any existing errors or defects. Analyze the product under various working conditions (based on predefined requirements) and confirm that the product delivers those requirements. Design test strategy and cover delivery of the entire team with automated tests to automatically check those acceptance criteria and critical user scenarios are met, while also constantly refactoring code base and updating the automated test coverage for existing components of the product. Primary team responsibilities include: on-time delivery, merged in VCS, covered by Unit tests, ITDB test, properly tested (e2e tests, performance tests, ..), etc. in order to meet both acceptance and inherent DoD (Definition Of Done) criteria.

What we expect from you

  • 3+ years (mid-level) / 5+ years (senior) of Quality Assurance experience
  • Experience with writing automated test
  • Experience with test management tools (writing test cases/test suites)
  • Experience with different test types (functional testing, regression testing, load testing, etc.)
  • JAVA skills (FE automation test suite is based on Selenide, BE is based on RestAssured)
  • Interest in modern technologies (preference for Cloud technologies), open source
  • JUnit/TestNG experience/knowledge
  • VCS (preferably Git), Maven/Gradle
  • Databases (at least basics)
  • Kubernetes or Docker experience would be nice
  • Enjoy working in an Agile environment
  • Advanced English
  • CI/CD pipeline experience (Bamboo preferably)

What will you be in charge of

  • Work as an integral part of a team, cooperate closely with other team members, POs and support
  • Write well-designed automated tests, maintainable/stable codebase
  • Ensure sufficient test coverage (functional testing, regression testing, performance testing, etc.) is done
  • Follow all rules defined by the DoD (Definition of Done)
  • Represent the customer voice during the whole development/deployment cycle
  • Create scalable, automated solutions for our customer base
  • Integrate software components into a fully functional software system
  • Write tests for each new development delivery as well as tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified)
  • Improves operations by conducting systems analysis, recommending changes in policies and procedures or products        

What will you get

  • Creative environment with a strong sense of ownership, living Agile, regular hackathons
  • Passionate environment targeting QA automation
  • Flexible home-office policy
  • Architecting a solution in a fast-growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, and the USA
  • Open and transparent environment and flat organization chart – things get done faster
  • Highly competitive salary
  • Cafeteria – a set budget from which you can select several benefits such as meal vouchers, multisport card, retirement savings
  • Team events – company breakfasts, safari books online, company ski trip

What we live daily

  • No division to DEV and QA. We cooperate closely to deliver a top product
  • Java, JavaScript (React.js), Kotlin, Python, Bash, …
  • Java + Selenide + JUnit
  • TestRail
  • Maven/Gradle, Git
  • Containers (Docker), Orchestration (Kubernetes)
  • Keycloak
  • Atlassian continuous integration pipeline (Bamboo, Bitbucket, Jira)
  • PostgreSQL DB, SOLr and Oracle
  • Linux – CentOS, Red Hat
  • IP telephony, Data analytics
  • Google SRE/DevOps culture and agile environment

Position parameters

  • Start: ASAP, full-time
  • Duration: Permanent
  • Place: Košice, Slovak Republic
  • Contract type: Employment

Apply Now

About the team

The team you would join is responsible for delivering Quality Management solutions on top of the data coming from various sources (call recordings, videos, emails, chats, etc.). We visualize customer experience in a web application, that offers full-text search capability, is scalable (microservices) on most recent technologies. The daily routine is completely up to the team, DEV & QA are closely cooperating with focus on maximal automatization.

What will you do

Verify the quality and performance of the products in addition to troubleshooting/rectifying any existing errors or defects. Analyze the product under various working conditions (based on predefined requirements) and confirm that the product delivers those requirements. Design test strategy and cover delivery of the entire team with automated tests to automatically check those acceptance criteria and critical user scenarios are met, while also constantly refactoring code base and updating the automated test coverage for existing components of the product. Primary team responsibilities include: on-time delivery, merged in VCS, covered by Unit tests, ITDB test, properly tested (e2e tests, performance tests, ..), etc. in order to meet both acceptance and inherent DoD (Definition Of Done) criteria.

What we expect from you

  • 3+ years (mid-level) / 5+ years (senior) of Quality Assurance experience
  • Experience with writing automated test
  • Experience with test management tools (writing test cases/test suites)
  • Experience with different test types (functional testing, regression testing, load testing, etc.)
  • JAVA skills (the automation test suite is based on Selenide)
  • Interest in modern technologies (preference for Cloud technologies), open-source
  • JUnit/TestNG experience/knowledge
  • VCS (preferably Git), Maven/Gradle
  • Databases (at least basics)
  • Kubernetes or Docker experience would be nice
  • Enjoy working in an Agile environment
  • Advanced English

What will you be in charge of

  • Work as an integral part of a team, cooperate closely with other team members, POs and support
  • Write well-designed automated tests, maintainable/stable codebase
  • Ensure sufficient test coverage (functional testing, regression testing, performance testing, etc.) is done
  • Follow all rules defined by the DoD (Definition of Done)
  • Represent the customer voice during the whole development/deployment cycle
  • Create scalable, automated solutions for our customer base
  • Integrate software components into a fully functional software system
  • Write tests for each new development delivery as well as tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified)
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures or products

What will you get

  • Creative environment with a strong sense of ownership, living Agile, regular hackathons
  • Passionate environment targeting QA automation
  • Flexible home-office policy
  • Architecting a solution in a fast-growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, and the USA
  • Open and transparent environment and flat organization chart – things get done faster ● Highly competitive salary
  • Cafeteria – a set budget from which you can select several benefits such as; meal vouchers, multisport card, retirement savings
  • Team events – company breakfasts, safari books online, company ski trip

What we live daily

  • No division to DEV and QA. We cooperate closely to deliver a top product
  • Java, JavaScript (React.js), Kotlin, Python, Bash, …
  • Java + Selenide + JUnit
  • TestRail
  • Maven/Gradle, Git
  • Containers (Docker), Orchestration (Kubernetes)
  • Keycloak
  • Atlassian continuous integration pipeline (Bamboo, Bitbucket, Jira)
  • PostgreSQL DB, SOLr and Oracle
  • Linux – CentOS, Redhat
  • IP telephony, Data analytics
  • Google SRE/DevOps culture
  • Agile environment

Position parameters

  • Start: ASAP, full-time, Headquarter (Prague)
  • Duration: Permanent
  • Place: Praha, Czech Republic
  • Contract type: Employment

Apply Now

What will you do

The Scrum Master serves a vital role in our company and is in the unique position to help, guide and facilitate an energetic and knowledgeable team. As the Scrum Master you will serve as a critical liaison between the product delivery team and other departments. This role provides critical direction, and communication, while assuring the quality delivery of products and services to our customers.
 

What we expect from you

  • Reinforce Agile values and practices. Use coaching and encouragement to continuously improve agility in a mission critical environment
  • Be responsible for running Scrum ceremonies
  • Assist the team and product manager with backlog prioritization.  
    Track iteration status and help to remove impediments
  • Cooperate with Product, Development, QA, and Release managers 
  • Propose new ideas and processes to improve productivity and effectiveness of the team

Required skills

  • Working experience in Agile methods with 2+ years of Scrum software development experience 
  • Must have prior Scrum Master experience 
  • Demonstrated track record of contributing to the delivery of multiple software products to production using Agile methodologies 
  • Working knowledge of the challenges of cloud software development 
  • Data-driven analytical skills for measuring and managing processes 
  • Strong negotiation skills and ability to influence 
  • Empathetic but assertive personality 
  • Deliverable driven, not research driven 
  • Good communication skills in English, Czech/Slovak, verbal and written 
  • Willing to work in a demanding environment with high expectations 

Nice to have skills/experience

  • Professional certifications regarding Agile/Scrum/Kanban 
  • Experience with XP and Lean methods 
  • Experience with Atlassian Jira and Confluence 
  • Experience working in globally distributed teams 
  • Experience training and mentoring staff in agile values and practices 

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons 
  • Flexible home-office policy 
  • Opportunity to participate in the creation of a multinational, multi local agile environment 
  • Global multinational environment with HQ in Prague and offices across Europe and the USA  
  • Open and transparent environment with a flat org chart – things get done faster 
  • Highly competitive salary 
  • Company benefits – meal vouchers, subsidized vending machine, subsidized home internet, safari books on-line and more! 

What we live daily

  • Java, JavaScript (React.js), Kotlin, Python, Bash, … 
  • Containers (Docker), Orchestration (Kubernetes) 
  • Continuous integration pipeline (Bamboo, Bitbucket, Jira) 
  • IP telephony, Data analytics 
  • Google SRE/DevOps culture 
  • Workflow in Jira and Confluence 
  • Real organizational cases which have to be resolved and adopted 

Position parameters

Start: ASAP, full-time 

Duration: Permanent 

Place: Prague, Czech Republic 

Contract type: Employment 


Apply Now

Job description, responsibilities and duties


We are looking for a passionate Software Engineer to design, develop and deploy. Software Engineer responsibilities include execution on PM department requirements, defining system functionality and writing code in various languages, frameworks and technologies like Java, scripting, Angular, React, Docker, Kubernetes, Helm.

What will you be in charge of

  • Write well-designed, testable code based on PM (Product Management) requirements
  • Develop software product from the ground up, staying true to our company’s core values and needs while lending your own creativity to the mix
  • Create scalable, automated solutions for our customer base
  • Integrate software components into a fully functional software system
  • Write tests for each new development delivery as well as write tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified)
  • Document and maintain software functionality
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons
  • Passionate environment towards automation
  • Flexible home-office policy
  • Architecting a solution for fast growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, US and APAC
  • Open and transparent environment and flat org chart – things get done faster
  • Highly competitive salary
  • Company benefits – meal vouchers, company breakfasts and more

Requirements for the employee

Candidates with education suit the position
Secondary with school-leaving examination
Educational Specialization
IT
Language skills
English - Intermediate (B1)
Other knowledge
Java - advanced
Python - basic
Bash - basic
Gradle - basic
Docker - advanced
Kubernetes - advanced
Helm - advanced
GIT - advanced
Angular - advanced
ReactJS - advanced
Personality requirements and skills
  • 0+ years (associate level) 3+ years (mid-level) / 8+ years (senior level) of software development experience
  • Strong core Java skills, Collections, Multithreading, Spring Core
  • Object oriented programming, functional programming is a plus
  • Familiar with general software design patterns
  • VCS (preferably Git), Gradle
  • Databases – Postgres,
  • Clean code attitude and test driven – unit tests, integration tests, ..
  • Interest in modern technologies (preferably Cloud technologies), open-source
  • Enjoy working in Agile environment and DevOps/ Google SRE culture
  • Fluent English

Apply Now

About team 

Small progressive team working on new solutions where anything is open to discussion. Currently working on speech recognition integration, but we are not afraid of any other jobs. And we like a beer :) . 

What will you do 

We are looking for a passionate Software Engineer to design, develop, and deploy the software solution - SW engineers together with SW architect design the solution including delivery and deployment. Software Engineer responsibilities include execution on PM department requirements, defining system functionality, and writing code in various languages, like Java, Kotlin, scripting languages, etc. 

What we expect from you 

  • 0+ years (associate level) 3+ years (mid-level) / 8+ years (senior level) of software development experience 
  • Strong core Java skills, Collections, Multithreading, Spring Core 
  • Willingness to learn Kotlin 
  • Object-oriented programming, functional programming is a plus 
  • Familiar with general software design patterns 
  • VCS (preferably Git), Maven or Gradle 
  • Databases – Postgres (at least basics) 
  • Clean code attitude and test driven – unit tests, integration tests, … 
  • Interest in modern technologies (preferably Cloud technologies), open-source 
  • Fluent English 

What will you be in charge of 

  • Write well-designed, testable code based on PM (Product Management) requirements 
  • Develop a new software product from the ground up, staying true to our company’s core values and needs while lending your own creativity to the mix 
  • Create scalable, automated solutions for our customer base 
  • Integrate software components into a fully functional software system 
  • Write tests for each new development delivery as well as write tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified 
  • Document and maintain software functionality 
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures.          

What will you get 

  • Creative environment with a strong sense of ownership, living Agile 
  • Passionate environment towards automation 
  • Flexible home-office policy 
  • Architecting a solution in a fast-growth industry (high scalability, fault resiliency…) 
  • Global multinational environment HQ in Prague and offices across Europe, and the USA 
  • Open and transparent environment 
  • Highly competitive salary 
  • Team events – company breakfasts, regular book purchasing, company ski trip 

What we live daily 

  • Java, Kotlin, Bash, … 
  • Kafka, RabbitMQ 
  • Maven/Gradle, Git 
  • Code reviews 
  • Containers (Docker), Orchestration (Kubernetes) 
  • Keycloak (SSO) 
  • Atlassian continuous integration pipeline (Bamboo, Bitbucket, Jira) 
  • PostgreSQL DB, SOLR 
  • Linux – CentOS 
  • IP telephony, Data analytics 
  • Agile environment 
  • Microservice design 
  • AWS 

Position parameters 

  • Start: ASAP, full-time, Headquarter (Prague) 
  • Duration: Permanent 
  • Place: Praha, Czech Republic 
  • Contract type: Employment 

Apply Now

 What will you do

We are looking for a passionate Software Engineer to design, develop and deploy the software solution - SW engineers together with SW architect design the solution including delivery and deployment (Agile DevOps culture). Software Engineer responsibilities include close collaboration with Product Management, execution on requirements, defining system functionality and writing code in appropriate languages such as Java, C++, scripting. Main responsibility is to keep tight integration with Cisco ecosystem (CUCM, UCCX, UCCE, TP, MediaSense .. ) as well as support of various different telephony platforms such as Genesys. Following market trends we accelerate shift to Cloud offering which brings cloud telephony platforms such as Amazon Connect,..

What we expect from you

  •  5+ years (senior level) of software development experience
  • Strong C++ skills (Java is beneficial)
  • Passion for API’s and protocols (IP telephony, REST, GraphQL)
  • C++ 11/14/17, CMake, Conan Package manager
  • RabbitMQ, Kafka client (previous experience is a plus)
  • Linux (at least basic use)
  • Object oriented programming, functional programming is a plus
  • Familiar with general software design patterns
  • VCS (preferably Git), Maven, Gradle
  • Clean code attitude and test-driven – unit tests, integration tests, ..
  • Interest in cutting edge technologies (preferably Cloud technologies - Kubernetes, containers, Kafka), open-source
  • Enjoy working in Agile environment
  • Fluent English

What will you be in charge of

  • Write well-designed, testable code based on PM (Product Management) requirements
  • Develop a new software product from the ground up, staying true to our company’s core values and needs while lending your own creativity to the mix
  • Create scalable, automated solutions for our customer base
  • Integrate software components into a fully functional software system
  • Write tests for each new development delivery as well as write tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified)
  • Document and maintain software functionality
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures.

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons
  • Passionate environment towards automation
  • Flexible home-office policy
  • Architecting a solution for fast growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, US and APAC
  • Open and transparent environment and flat org chart – things get done faster
  • Highly competitive salary
  • Company benefits – meal vouchers, company breakfasts, safari books on-line and more

What we live daily

  • Java, Python, C++, Bash, JavaScript (React.js), …
  • Kafka, RabbitMQ
  • Oracle and PostgreSQL DB, SOLR
  • Intel Compiler, GCC, CMake
  • Maven, Git,..
  • TestRail, Selenoid, TestCafe
  • Code reviews
  • Linux - CentOS, Redhat
  • Containers (Docker), Orchestration (Kubernetes)
  • Automated continuous integration pipeline (Bamboo, Stash, Bitbucket, Jira)
  • IP telephony, Data analytics
  • Agile environment

Position parameters

  • Start: ASAP, full-time, remote office or Headquarter
  • Duration: Permanent
  • Place: Praha, Czech Republic
  • Contract type: Employment

Apply Now

Software Engineer - JAVA Developer

ZOOM International is a provider of call recording, contact center quality management and speech analytics solutions with more than 1000+ customers in 80 countries around the world.

What will you do

We are looking for a passionate Software Engineer to design, develop and deploy the software solution - SW engineers together with SW architect design the solution including delivery and deployment. Software Engineer responsibilities include execution on PM department requirements, defining system functionality and writing code in various languages, like Java, scripting.

What we expect from you

  • 0+ years (associate level) 3+ years (mid-level) / 8+ years (senior level) of software development experience
  • Strong core Java skills, Collections, Multithreading, Spring Core
  • Object oriented programming, functional programming is a plus
  • Familiar with general software design patterns
  • VCS (preferably Git), Maven
  • Databases – Postgres (at least basics), NoSQL (SOLR, Elastic…)
  • Clean code attitude and test driven – unit tests, integration tests, ...
  • Interest in modern technologies (preferably Cloud technologies), open-source
  • Fluent English

What will you be in charge of

  • Write well-designed, testable code based on PM (Product Management) requirements
  • Develop a new software product from the ground up, staying true to our company’s core values and needs while lending your own creativity to the mix
  • Create scalable, automated solutions for our customer base
  • Integrate software components into a fully functional software system
  • Write tests for each new development delivery as well as write tests for existing code to ensure compatibility and stability (tests for existing code should be modified when old code is modified)
  • Document and maintain software functionality
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures.

What will you get

  • Creative environment with strong sense of ownership living Agile, frequent hackathons
  • Passionate environment towards automation
  • Flexible home-office policy
  • Architecting a solution for fast growth industry (high scalability, fault resiliency…)
  • Global multinational environment HQ in Prague and offices across Europe, US and APAC
  • Open and transparent environment and flat org chart – things get done faster
  • Highly competitive salary
  • Company benefits – meal vouchers, company breakfasts, subsidized home internet, safari books on-line and more

What we live daily

  • Java/Scala, Python, Kotlin, Bash, …
  • Kafka, RabbitMQ
  • PostgreSQL DB, SOLR
  • Maven, Git...
  • TestRail, Selenoid
  • Code reviews
  • Linux - CentOS
  • Containers (Docker), Orchestration (Kubernetes)
  • Automated continuous integration pipeline (Bamboo, Stash, Bitbucket, Jira)
  • IP telephony, Data analytics
  • Agile environment
  • Microservice design
  • AWS

Position parameters

  • Start: ASAP, full-time, remote office or Headquarter
  • Duration: Permanent
  • Place: Praha, Czech Republic
  • Contract type: Employment

Apply Now

Job Duties:

Establish and train a team of Engineers to ensure they have skills in all three Tiers of services and deployment.

Function as part of a professional services team that has responsibility for delivering voice technology and appliances to Eleveo customers globally.

Serve as the technical expert and provide support and services on a global basis. Be responsible for the design, deployment, configuration, support, troubleshooting, debugging, and administering of the proprietary QM products, and solutions for small, medium, large and/or enterprise businesses. Ensure that all on-site and remote user installations and issues are undertaken in both a professional and timely manner, as per Project Manager’s planning.

Ensure proper support and maintenance of existing customers. Work with all versions of  Quality Management Suite and all internal architecture as well as precise focus on Troubleshooting user issues, attention to detail, leadership, professionalism, and pragmatism to ensure all projects are implemented in a smooth, professional and organized manner. Evaluate and/or execute the installation of local and/or remote solutions such as voice and/or screen recording, and quality management; the provision of team leadership to less experienced engineers (Tier I and Tier II) and third level technical support to customers, partners, and other Service and Support engineers. Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

Utilize moderate to complex lab setups to recreate and solve problems. Submit complete and correct bug reports in area of expertise. Determine root causes and resolutions for previously unknown problems. Interact across S&S teams and development teams at peer level.

Use troubleshooting and diagnostic tools such as Wireshark, SAR. Work with databases (SQL, NOSQL) to interpret schemas, and/or author queries and stored procedures. Utilize knowledge of Contact Center operations and technology software and tools.

Apply knowledge of Telecom systems (CTI, PBX, VOIP) including switches and protocols and contact center operations. Utilize specialized knowledge of the following to perform duties: Programming/Scripting knowledge in Bash, Java Working knowledge of networking protocols, terms and concepts. Specifically HTTP/HTTPS, SSL, NFS, SMB, DNS, VPN, TCP/IP, SMTP, firewalls, proxies, client/server communication and authentication. Demonstrate the ability to deploy and maintain PostgreSQL/Oracle databases/SOLR , Lin win administration, Genesys call center deployment knowledge, Openspan (pega robotics) developer, Kubernetes administration and write free-form SQL queries to mine data.

Minimum Prerequisites: 2 years of experience designing, deploying, configuring, supporting, troubleshooting, debugging and administering quality management products and solutions for small, medium, large and enterprise businesses.

Apply Now

We are looking for great software engineers!

We are hiring the best engineers from the Czech Republic (for our Prague office), Slovakia (in particular Košice) and Central Europe. If you are strong software or technical support engineer in some remote location, we will consider this too.

Check out our Tech Blog to learn about our technologies and process.

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About Eleveo, Powered by ZOOM International

Elevēo was formed to provide effective, simplified solutions for complex contact center problems. 

Our products provide only features needed to elevate contact center operations & processes, are built using modern frameworks and cloud-native technologies that scale & move with your business. 

Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services, and reputation for service.

LEARN MORE ABOUT ELEVEO

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