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Speech Analytics

We Can Help You Elevate Every Encounter

More insights, fewer blind spots...

  • Hear, not just listen, to your agents and customers.  
  • Monitor and ensure compliance coverage.
  • Improve and augment coaching and training programs
  • Discover actionable insights across all of your calls.
  • Shorter path to results and ROI.

Features & Capabilities:

  • No high-cost, proprietary or specialized high-end processing required.  We leverage commodity compute solutions.
  • Full Transcription @ 70-80% accuracy for all supported languages
  • Transcription of Agent and Customer as separate channels for easy queries
  • Topic grouping, phrase/keyword rules & tagging
  • Languages - English [UK, Australian, American], French, Spanish, Russian, German, Turkish, Flemish, Dutch, Arabic, Urdu, and Azerbaijan
  • Rules-based automatic Quality Management reviews of voice interactions
  • Real-time speech analytics with alerts and notifications
  • Analytics, including trend analysis, emotion/sentiment detection, statistical comparison and more
  • Voice Biometrics to enhance security for verification on the go and "my voice is my password"

Download our free brochure to learn more: 

Advanced Speech Brochure

Let's get started today!

  • Schedule time with one of our speech consultants.
  • Review your requirements, needs and challenges.
  • Design the program and package that fits your goals. We have a solutions for every size organization. 
  • Deploy and tune your speech analytics solution collaboratively with our speech consultants.
  • Become more efficient, provide more insight and focus your efforts on things what will really help your organization move the needle.

Watch our video below or schedule a demo to learn more!

Are you ready to take a closer look? LEARN MORE

How ZOOM Speech Analytics Works

Get Started

Get Started

Start mining your calls for valuable insight from day one. Our consultants will have you up and running in a matter of days and will help to define what to look for based on your vertical market and business needs.

Analyze

Analyze

Quickly find occurrences of customer churn, non-compliant calls and market trends to monitor. Drill down, listen to calls & gather an overview from detailed reporting that helps reveal the root cause.

Discover

Discover

The insights from speech analytics alone are rarely enough. By connecting with your contact center data you can uncover unique trends and address complex business issues.

What makes us different?

Speed & Accuracy

Based on ZOOM's state of the art R&D in deep learning and neural networks we are proud to present a blazingly fast and highly accurate speech engine that processes your audio calls with minimal hardware footprint.

Ease of Use

Designed for use in the contact center, no specific analytical skills are required. The user interface is clean, fast and intuitive so getting insight from what your customers are saying is easy and straightforward. 

Emotion Detection

Analysis of cross-talk and silences in conversations provides actionable insight into emotionally charged or problematic calls, especially when combined with other call parameters or contact center data.

Let Us Help You Get Started

With every project we assign you an experienced consultant who guides you through the process of how to leverage the technology for your particular market or for business pain that you want to address.

Integrated Solution

As part of the ZOOM Quality Management user interface the Speech Analytics solution is blended into your quality assurance process with cross functional workflows and rich reporting capabilities.

Actionable Insights

ZOOM Speech Analytics provides statistical comparisons of words commonly used for multiple queries.  That means you can compare the most common words or phrases used for positive or non positive interactions to find actionable steps to improve customer experience.

Let's get started. Start Today