Agent toolbar with call status, manual pause and resume for recording.Pegasystems Robotic Process Automation:
(OpenSpan) Automated pausing for recording based on screen-based triggers that can be customized within agent applications.Epic Systems Connector:
Configuration within Epic application makes ZOOM API calls for automatic pausing and resuming of recorded interactions. (more information available in the Epic Systems App Orchard Marketplace) Epic App Orchard.GDPR Support:
Complete removal of data using simple rules GDPR Features & White Paper.MiFID II Features:
Capture of relevant interactions with tagging, audit for data flow and access, export for audit logs with media files. Complaints management including training, and monitoring.Comprehensive Data Archival:
Matching rules to archive data to external storage.
In the event that sensitive information was captured, or a formal request for data removal is received (GDPR). ZOOM has the answer, we built a complex rules engine and removal tool to help keep your company compliant and avoid penalties.
Our architecture is open and easy to integrate with for external sources to control pausing recordings using simple apis with modern protocols and patterns.
ZOOM has been a leader in call recording for years, but did you know that we also excel in quality management, workforce optimization, speech & contact center performance metrics?
ZOOM is committed to serving our customers, innovation as a culture and loyalty to our partners and customers.