Native Cloud represents a collection of design patterns and technologies for building, deploying and maintaining software. ZOOM's mission is to deliver the business benefits of cloud technology in a single deployment agnostic platform.
ZOOM delivers a world class native cloud WFO platform that is deployable in any environment.
Even if cloud is not in the immediate future. Your company understands that downtime costs money in productivity and creates negative customer experience. To avoid these risks, they invested in a top tier NOC, hired the best people, created processes and set expectations. Your internal customers want software products that meet or exceed those expectations.
ZOOM gets it, our native cloud suite has your back with the following key features:
Native Cloud represents a collection of design patterns and technologies for building, deploying and maintaining software. ZOOM's mission is to deliver the business benefits of cloud technology in a single deployment agnostic platform.
Our Native Cloud platform consists of enterprise level open sourced software components and flexible API based integration points. Whether on-premise, hosted in a data center, in a public cloud, or hybrid, our platform will provide customers with the tools to succeed.
Our media capture portfolio remains the most comprehensive in the WFO market. We capture calls from Cisco UCCE & UCCX, Genesys, Amazon Connect, & Microsoft Skype for Business.
Our suite also supports the collection emails, web chats, text messages, radios and screen recording.
Sleep soundly while your organization remains compliant with recent regulations, internal audits and data security best practices. With compliance covered, spend time focusing on agent effectiveness resulting in positive customer experience. ZOOM will be your guide.
Experience the innovation of a combined view of the entire customer experience with ZOOM’s search-based conversation dashboard. Capture your customer’s loyalty with post call NPS surveys and analyze results with quality scores using ZOOM dashboards. ZOOM’s contact center focused reporting and analytics help you make informed decisions and optimize your organization.
Our architecture is open and easy to integrate with for external sources to control pausing recordings using simple apis with modern protocols and patterns.
ZOOM has been a leader in call recording for years, but did you know that we also excel in quality management, workforce optimization, speech & contact center performance metrics?
ZOOM is committed to serving our customers, innovating as a culture and loyalty to our partners and customers.
ZOOM International exists to elevate every customer encounter for contact centers. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.
No other WEM software provides a full 360 degree view of omni-channel interactions, survey results, customer sentiment and quality reviews in a single place the way ZOOM does.
We serve over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.
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