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Native Cloud Monitoring

WFO for any environment

Is your organization migrating to the cloud?  Then we have great news! 

ZOOM is on a mission to deliver a world class native cloud WFO platform that is deployable in any environment.

Our initial delivery on this new platform is a best of breed enterprise level cloud native monitoring and alerting package to complement our WFO suite.

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Even if cloud is not in the immediate future. Your company understands that downtime costs money in productivity and creates negative customer experience.  To avoid these risks, they invested in a top tier NOC, hired the best people, created processes and set expectations.  Your internal customers want software products that meet or exceed those expectations. 

ZOOM gets it,  our new native cloud monitoring suite has your back with the following key features:

  • Deployable Anywhere: cloud, on premise, or hybrid
  • Real Time Data Capture
  • Pre-Configured Metrics
  • Direct or Indirect Alerting
  • Comprehensive Coverage:  30,000+ metrics 
  • Flexible & Interoperable:  open sourced, cloud native, API based 
Are you ready to take a closer look? Schedule a demo

Why Native Cloud?

Modern

Modern

Native Cloud represents a collection of design patterns and technologies for building, deploying and maintaining software.  ZOOM's mission is to deliver the business benefits of cloud technology in a single deployment agnostic platform. 

Flexible

Flexible

Our Native Cloud platform consists of enterprise level open sourced software components and flexible API based integration points.   Whether on-premise, hosted in a data center, in a public cloud, or hybrid, our platform will provide customers with the tools to succeed.

Future Proof

Future Proof

Native Cloud patterns are all about scaling and high availability. Microservices, orchestration and dev ops patterns allow for scaling up and down infrastructure, services and software at a much higher rate with quality than historically possible. 

So what makes us different?

Pervasive Media Capture

Our media capture portfolio remains the most comprehensive in the WFO market. We capture calls from Cisco UCCE & UCCX, Genesys, Amazon Connect, Microsoft Skype for Business and Avaya.  Our suite also supports the collection emails, web chats, text messages, radios and screen recording. 

Compliance & Regulations

Sleep soundly while your organization remains compliant with recent regulations, internal audits and data security best practices. With compliance covered, spend time focusing on agent effectiveness resulting in positive customer experience. ZOOM will be your guide.

Smarter Contact Center

Experience the innovation of a combined view of the entire customer experience with ZOOM’s search-based conversation dashboard. Capture your customer’s loyalty with post call NPS surveys and analyze results with quality scores using ZOOM dashboards. ZOOM’s contact center focused reporting and analytics help you make informed decisions and optimize your organization.

Open - API Based

Our architecture is open and easy to integrate with for external sources to control pausing recordings using simple apis with modern protocols and patterns. 

Comprehensive WFO Suite

ZOOM has been a leader in call recording for years, but did you know that we also excel in quality management, workforce optimization, speech & contact center performance metrics? 

Our Committment

ZOOM is committed to serving our customers, innovating as a culture and loyalty to our partners and customers. 

Let’s get started. See it in action