Make your contact center smarter using ZOOM's search-engine designed for exploring the customer experience:
With enterprise level search platform Solr as the engine, ZOOM's revolutionary conversation screen provides a single entry point for understanding all interactions from your customers.
Our architecture is open and easy to integrate with for external sources to control pausing recordings using simple apis with modern protocols and patterns.
ZOOM has been a leader in call recording for years, but did you know that we also excel in quality management, workforce optimization, speech & contact center performance metrics?
ZOOM is committed to serving our customers, innovating as a culture and loyalty to our partners and customers.