ZOOM gets it, that's why we power our back end with native search. It allows contact centers to search across interactions like you do for a flight or shopping on Amazon.
Our unique search based conversation screen delivers a unified view of omnichannel customer interactions in a single place.
Our architecture is open and easy to integrate with for external sources to control pausing recordings using simple apis with modern protocols and patterns.
ZOOM has been a leader in call recording for years, but did you know that we also excel in quality management, workforce optimization, speech & contact center performance metrics?
ZOOM is committed to serving our customers, innovating as a culture and loyalty to our partners and customers.