We Can Help You Elevate Every Encounter

More insights, fewer blind spots...

  • Hear not just listen to your agents and customers.
  • Monitor and ensure compliance coverage.
  • Improve and augment coaching and training programs.
  • Discover actionable insights across all of your calls.
  • Shorter path to results and ROI.

Features & Capabilities:

  • No high-cost, proprietary or specialized high-end processing required. We leverage commodity compute solutions.
  • Languages - English [UK, Australian, American], French, Spanish, Russian, German, Turkish, Flemish, Dutch, Arabic, Urdu, and Azerbaijan
  • Analytics, including trend analysis, emotion/sentiment detection, statistical comparison and more
  • Voice Biometrics to enhance security for verification on the go and "my voice is my password"

Download our free brochure to learn more:

Advanced Speech Brochure

Let's get started today!

  • Schedule time with one of our speech consultants.
  • Review your requirements, needs and challenges.
  • Design the program and package that fits your goals. We have a solutions for every size organization.
  • Deploy and tune your speech analytics solution collaboratively with our speech consultants.
  • Become more efficient, provide more insight and focus your efforts on things what will really help your organization move the needle.

Watch our video below or schedule a demo to learn more!

 
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How ZOOM Speech Analytics Works

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Get Started

Start mining your calls for valuable insight from day one. Our consultants will have you up and running in a matter of days and will help to define what to look for based on your vertical market and business needs.

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Analyze

Quickly find occurrences of customer churn, non-compliant calls and market trends to monitor. Drill down, listen to calls & gather an overview from detailed reporting that helps reveal the root cause.

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Discover

The insights from speech analytics alone are rarely enough. By connecting with your contact center data you can uncover unique trends and address complex business issues.

What makes us different?

Speed & Accuracy

Based on ZOOM's state of the art R&D in deep learning and neural networks we are proud to present a blazingly fast and highly accurate speech engine that processes your audio calls with minimal hardware footprint.

Ease of Use

Designed for use in the contact center, no specific analytical skills are required. The user interface is clean, fast and intuitive so getting insight from what your customers are saying is easy and straightforward. 

Emotion Detection

Analysis of cross-talk and silences in conversations provides actionable insight into emotionally charged or problematic calls, especially when combined with other call parameters or contact center data.

Let Us Help You Get Started

With every project we assign you an experienced consultant who guides you through the process of how to leverage the technology for your particular market or for business pain that you want to address.

Integrated Solution

As part of the ZOOM Quality Management user interface the Speech Analytics solution is blended into your quality assurance process with cross functional workflows and rich reporting capabilities.

Actionable Insights

ZOOM Speech Analytics provides statistical comparisons of words commonly used for multiple queries.  That means you can compare the most common words or phrases used for positive or non positive interactions to find actionable steps to improve customer experience.

Let’s get started.
Start Today

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About ZOOM

ZOOM guides contact centers towards elevating every customer encounter. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.

No other WEM software provides a full 360 degree view of omni-channel interactions, survey results, customer sentiment and quality reviews in a single place the way ZOOM does.

We serve over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone spanning 90 Countries.

LEARN MORE ABOUT ZOOM

#1 Customer Satisfaction

See why DMG Consulting ranked ZOOM #1 in customer satisfaction.

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