Start mining your calls for valuable insight from day one. Our consultants will have you up and running in a matter of days and will help to define what to look for based on your vertical market and business needs.
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Start mining your calls for valuable insight from day one. Our consultants will have you up and running in a matter of days and will help to define what to look for based on your vertical market and business needs.
Quickly find occurrences of customer churn, non-compliant calls and market trends to monitor. Drill down, listen to calls & gather an overview from detailed reporting that helps reveal the root cause.
The insights from speech analytics alone are rarely enough. By connecting with your contact center data you can uncover unique trends and address complex business issues.
Based on ZOOM's state of the art R&D in deep learning and neural networks we are proud to present a blazingly fast and highly accurate speech engine that processes your audio calls with minimal hardware footprint.
Designed for use in the contact center, no specific analytical skills are required. The user interface is clean, fast and intuitive so getting insight from what your customers are saying is easy and straightforward.
Analysis of cross-talk and silences in conversations provides actionable insight into emotionally charged or problematic calls, especially when combined with other call parameters or contact center data.
With every project we assign you an experienced consultant who guides you through the process of how to leverage the technology for your particular market or for business pain that you want to address.
As part of the ZOOM Quality Management user interface the Speech Analytics solution is blended into your quality assurance process with cross functional workflows and rich reporting capabilities.
ZOOM Speech Analytics provides statistical comparisons of words commonly used for multiple queries. That means you can compare the most common words or phrases used for positive or non positive interactions to find actionable steps to improve customer experience.
Elevēo was formed to provide effective, simplified solutions for complex contact center problems.
Our products provide only features needed to elevate contact center operations & processes, are built using modern frameworks and cloud-native technologies that scale & move with your business.
Elevēo products are birthed from ZOOM International with its rich WFO history and award-winning products, services, and reputation for service.
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