Create surveys in an easy to use web-based editor. Ask one or more questions. Provide the option to leave a voice message. All this without having to ask your IT department for assistance.
| ZOOM NPS® | |
| Year | Score |
| 2014 | 69 |
| 2018 | 87 |
ZOOM Voice of the Customer will enable you to collect, measure and analyze feedback related to the experience your agent provides so that you have the most accurate assessment of how your customers feel.
Not only do we collect survey results, but we can tie them to the interaction they were triggered from creating a detailed record and a closed loop.
Collect Net Promoter Score® (NPS®), Customer Effort Score or any other form including voice message memos and analyze them to answer the ultimate question: Did you get further from or closer to your customers today?
Create surveys in an easy to use web-based editor. Ask one or more questions. Provide the option to leave a voice message. All this without having to ask your IT department for assistance.
Invite customers to provide feedback about their experience once the conversation is complete. Compare how your supervisors and customers perceive the work of your agents.
Track your customers' satisfaction over time and get a detailed understanding of what makes them feel great. There is no better path to success than turning your customers into your promoters.
