Partnering to deliver the best WFO Solutions in the market

Through partnership with recognized world leaders and innovators in technology ZOOM provides state-of-art solutions that bring the best possible value to customers.

Your communications platform is the heart of your contact center, where all interactions between agents and customers occur. ZOOM has the ability to track, record, analyze and manage all of these interactions so you can meet service goals while managing the costs associated with training and quality management.

Our integrations are easy to install and manage, and collect more information from your communications infrastructure than many other workforce optimization solutions. This puts you ahead of the game for capturing, recording, and analyzing customer interactions.


Cisco Systems

The long standing relationship between ZOOM and Cisco has supported a remarkable level of integration and enhanced support for the Cisco platform.  ZOOM is proud to be a Cisco Solutions Plus partner.     


Cisco Solutions Plus Partner



ZOOM supports Genesys Pure Engage as UCM platform partner

Unify Logo

Unify OpenScape Xpert

ZOOM proudly integrates with the Unify OpenScape platform for our financial compliance solutions.


AWS - Amazon Connect

ZOOM utilized AWS to help prove out our native cloud architecture patterns, technologies, implementations and processes.  During that process ZOOM also chose to become an AWS Advanced Technology Partner and developed an Amazon Connect integration to our WFO suite.