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Strategic Partners

Partnering to deliver the best WFO Solutions in the market

Through partnership with recognized world leaders and innovators in technology ZOOM provides state-of-art solutions that bring the best possible value to customers.

Your communications platform is the heart of your contact center, where all interactions between agents and customers occur. ZOOM has the ability to track, record, analyze and manage all of these interactions so you can meet service goals while managing the costs associated with training and quality management.

Our integrations are easy to install and manage, and collect more information from your communications infrastructure than many other workforce optimization solutions. This puts you ahead of the game for capturing, recording, and analyzing customer interactions.

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Cisco Systems

The long standing relationship between ZOOM and Cisco has supported a remarkable level of integration and enhanced support for the Cisco platform.  ZOOM is proud to be a Cisco Solutions Plus partner.Cisco Solutions Plus Partner

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Teleopti

We have selected Teleopti to become our strategic partner for WFM. Together we deliver a flexible, scalable and comprehensive WFO solution for contact centers Teleopti WFM.

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VMware

As a VMware technology alliance partner, ZOOM fully supports data center virtualization to optimize the usage of customers' resources. ZOOM product distributions are made available as VMware virtual images.

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Avaya

Selected by Avaya as a Technology Partner and a member of the Avaya DevConnect program.

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AWS

ZOOM utilized AWS to help prove out our native cloud architecture patterns, technologies, implementations and processes.  During that process ZOOM also chose to become an AWS Advanced Technology Partner and developed an Amazon Connect integration to our WFO suite.

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Genesys

Selected by Genesys as an OEM partner, the ZOOM QM Suite is offered worldwide as Genesys Quality Management and meets stringent enterprise requirements for performance, scalability and robustness.