ZOOM understands the unique requirements for healthcare organizations, so we made it simple for you with our EPIC APR integration available in the Epic App Orchard.
Configuration within Epic application makes ZOOM API calls for automatic pausing and resuming of recorded interactions (more information available in the Epic App Orchard Marketplace). Epic App Orchard
If you’re like many contact centers, and you store call or screen recordings with PCI-DSS data - or any HIPAA, GDPR or sensitive customer data – you are at risk.
Your risk grows every day with the increasing availability of speech to text cloud software, like Amazon Transcribe or IBM Watson. Hackers can easily pull a credit card number out of a recorded audio file for 10 cents using these tools.
The average cost of a data breach is $3.5 million - and can easily run higher. Class action lawsuits are significant, not to mention revenue drops, attrition, and remediation costs.
In the event that sensitive information was captured, or a formal request for data removal is received (GDPR). ZOOM has the answer, we built a complex rules engine and removal tool to help keep your company compliant and avoid penalties.
We capture calls from Cisco UCCE & UCCX, Genesys, Amazon Connect, & Microsoft Skype for Business. Our suite also supports the collection emails, web chats, text messages, radios and screen recording.
Sleep soundly while your organization remains compliant with recent regulations, internal audits and data security best practices. With compliance covered, spend time focusing on agent effectiveness resulting in positive customer experience. ZOOM will be your guide.
Experience the innovation of a combined view of the entire customer experience with ZOOM’s search-based conversation dashboard. Capture your customer’s loyalty with post call NPS surveys and analyze results with quality scores using ZOOM dashboards. ZOOM’s contact center focused reporting and analytics help you make informed decisions and optimize your organization.
Our architecture is open and easy to integrate with for external sources to control pausing recordings using simple apis with modern protocols and patterns.
ZOOM has been a leader in call recording for years, but did you know that we also excel in quality management, workforce optimization, speech & contact center performance metrics?
ZOOM is committed to serving our customers, innovation as a culture and loyalty to our partners and customers.